Politique de remboursement

RETURN & REFUND POLICY

  • Return Status: Strictly All Sales Final. No returns or exchanges.

  • Justification: Strict health, safety, and hygiene regulations for close-fitting apparel and personal accessories.

  • Claim Window for Defective Items: Within 7 calendar days of delivery.

  • Required Proof: Clear photos or videos showing the manufacturing issue.

  • Contact Channel: studio@aphros.design

1. HYGIENE AND HEALTH REGULATION EXCLUSION

Due to the close-fitting and personal nature of our products (including but not limited to body harnesses, fashion neckwear, leather styling accessories, and specialized personal wear), all sales are final.

Once an order has been shipped, we cannot accept returns, refunds, or exchanges for change of mind, incorrect sizing selections, or subjective styling preferences. This policy is strictly enforced to maintain compliance with international health and hygiene standards for products worn directly against the skin.

2. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS


We only provide replacements or refunds if an item arrives damaged, possesses a clear manufacturing defect, or if the incorrect item was delivered.

To be eligible for a replacement or refund, you must meet the following criteria:

  • You must contact our support team within 7 calendar days of the recorded delivery date.

  • You must provide clear photographic or video evidence of the defect or incorrect item.

  • The item must be completely unused, unworn, and remain in its original, unaltered packaging. Any signs of wear, adjustment, or styling will result in the immediate rejection of the claim.

3. CLAIM SUBMISSION PROCESS

To initiate a claim, please follow these steps:

  1. Contact Support: Email us at studio@aphros.design  with the subject line: Claim: Order #[Your Order Number].

  2. Provide Evidence: You must attach:

    • A brief description of the issue.

    • High-resolution photos or a short video showing the damage, defect, or incorrect item.

    • A photo of the shipping label on the package.

  3. Review & Resolution:

    • Our team will review your submission within [e.g., 2-3 business days].

    • If approved: We will issue a full refund to your original payment method or ship a replacement at no additional cost to you.

    • If rejected: We will provide a clear explanation based on the evidence provided.

4. POLICY EXCLUSIONS

We do not issue refunds or replacements in the following scenarios:

  • Claims submitted more than 7 calendar days after the recorded delivery date.

  • Damage caused by improper use, normal wear and tear, or customer modifications.

  • Slight variations in color due to monitor display differences.