Shipping Policy

SECTION 1: ORDER FULFILLMENT AND DISPATCH

• All orders undergo credit authorization and shipping address verification prior to dispatch.
• Dispatch Timeline: Your order will be processed and shipped within 3-5 business days after payment and address verification are successfully completed.
• Please note that during high-volume periods or major holidays, handling times may be extended. In the event of an extended delay, our support team will notify you directly via the email address provided at checkout.
• We reserve the right to delay shipment or cancel orders if payment authorization or address verification fails.

SECTION 2: ESTIMATED DELIVERY TIMELINES

• We offer global shipping to most destinations worldwide.
• US and European Regions: Standard delivery to the United States and the majority of European countries takes approximately 5 to 15 business days from the date of dispatch.
• Other Destinations: Delivery times for other international regions vary depending on destination customs and local postal networks.
• Signature Requirement: If no one is available to sign for or accept the package upon delivery, the local carrier or postal authority will hold the shipment for a redelivery attempt or customer pickup according to their local procedures.
• IF your delivery address is within the Russian Federation, THEN you can contact our customer service team at studio@aphros.design to secure assistance and arrange eligible logistics routing prior to completing your purchase.
• Orders placed with Russian delivery addresses without prior customer service coordination may be subject to immediate cancellation.

SECTION 3: DELIVERY ADDRESS AND RECIPIENT REQUIREMENTS

• To prevent customs delays or delivery failures, customers must provide the recipient's full legal name and an accurate, complete shipping address in English.
• If additional delivery fees or return-to-sender charges are incurred due to incorrect, incomplete addresses, or an incorrect recipient name, the buyer will be responsible for these additional expenses.

SECTION 4: IMPORT DUTIES, TAXES, AND CUSTOMS CLEARANCE

• International shipments may be subject to local import duties, taxes, customs clearance fees, or tariffs imposed by the destination country's government.
• Importer of Record: The recipient of the shipment acts as the importer of record and is solely responsible for paying all applicable duties, taxes, and handling fees.
• AphrosDesign has no control over these government-imposed charges and cannot predict their values. We advise you to contact your local customs office for specific details before placing an order.
• AphrosDesign is not responsible for shipping delays or delivery failures caused by destination customs clearance procedures or the recipient's refusal to clear customs.

SECTION 5: THIRD PARTY DELIVERIES AND PROOF OF DELIVERY

• If you designate a third-party recipient (for example, when purchasing an item as a gift), you agree that a signature obtained at the designated shipping address (either by the recipient or by the location's mail room) serves as conclusive proof of successful delivery and fulfillment.